Unacceptable Experience
I recently purchased a wardrobe from Dako, and my experience has been extremely disappointing. Upon delivery, I discovered that one of the doors was damaged. Despite assembling it according to the unclear instructions provided, I found that the wardrobe did not fit together properly. Beware, multiple pieces of the furniture will arrive without any number to match with assembly instructions.
When I reached out to customer service for assistance, I was met with accusations that the issues were due to my assembly skills. The instructions were poorly written, lacking necessary details and part numbers, making it incredibly difficult for someone without professional experience to follow them correctly.
After several back-and-forth emails, a technician was sent to deliver the missing door but refused to address the fundamental problem with the wardrobe's structure. Instead, they suggested I remove the back panel to "fix" the issues, which seems impractical and could potentially cause further damage.
Dako's customer service has been inadequate, focusing on placing blame rather than finding a resolution. As customers, we expect to receive a functional product and support from the company when problems arise. Instead, I feel let down and frustrated by their lack of accountability.
I cannot recommend Dako based on my experience. Save yourself the hassle and look elsewhere for quality furniture and service.
1 month ago
Dako Furniture has a
3.9
average rating
from
31
reviews
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