Absolutely useless. Ordered a microwave on 10th March for delivery on 21st, so that it can be built in while the builders re-fit the kitchen. Hear nothing, so foolishly assume they're getting on with it. Chase up on afternoon of 21st to query delivery time, and no one answers the phone, so I send an email instead asking for call back. No one bothers replying, so I chase up again by phone, to be told they don't have it, and I've been refunded. Not a word of apology re poor customer service, and I strongly suspect they'll balls up the refund too. Can't take your money quick enough though.