450miles driven, 3 days off work for broken glass and dodgy table legs!
Where do I begin with the Danetti tale of woe. Brand new customer ordering a new dining table available to preorder, with a 5 week wait. Order arrives roughly to schedule, but table top has marks all around the edges, paint chipped and flaked off the glass. One of the legs has been threaded incorrectly so the protective feet do not sit flush and unable to screw in. Replacement ordered, have to drive another 150 mile trip to the new house and wait in all day for delivery. Courier calls late afternoon to say it’s shattered, but still manage to collect the original table. Meanwhile trying to fix the table leg issue. After calling customer services to chase for a replacement, they agree to check the table in the warehouse before sending for a Sunday delivery. All arranged on the phone for this to happen. Late Saturday I’m concerned there’s been no email from Danetti / panther (their chosen courier) so I call up to find out it’s not been checked and Sunday delivery won’t be happening. It’s a good job I called to save myself another 150mile trip for nothing. Danetti didn’t think to call to tell me of the delay… so agreed on the phone to now deliver on the Monday. This has yet to happen, and having already driven 300 miles so far, I am still without a table top and a leg without a protective foot. I understand damages can occur but talk is also cheap, promises have been made but each time have failed one way or another. They have agreed to offer some kind of compensation for all of this, which they are only looking into once I have a dining table I’m happy with. Let’s hope it’s worth the 3 days taken off work, 450+miles driven. Hopefully everything is resolved enough to persuade me to ever shop with Danetti again, because so far I would only warn people to avoid this company based on my experience so far.
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