Agreed a £1200+ sale over the phone on Saturday for a lounge chair and footstool, paid by card, was promised following Tuesday delivery. Main reason I agreed sale was for this speedy turnaround as another furniture company has recently left me with no furniture after waiting 14 weeks. Sat on the floor here. I mentioned this during the sales call, to which the nice sales lady replied "that's awful" and I was promised the date, again, and that an email confirmation to that effect would be sent. Cha-Ching £1200+ please. Yes, you guessed it, no confirmation appeared. Left me phoning four times over days, looking for confirmation, to be told "system issues" were not allowing them to process orders, organise deliveries, etc. This is the same system that lets them take the money, right. By Monday I realised that my order was not going to be fulfilled in time. Raised a complaint by email, asked for refund on Monday night, was told 3-5 days for that. Am now being told they will process the refund once this magical system is up and running, which they're HOPING is Wednesday afternoon. My refund apparently will be back with me in 3-5 days from then. That's what the first girl on Monday night said. So is that 3-5 days from Monday or Wednesday? This is the same system that took the money right? Suddenly it no worky? Utter shambles. Misleading sales person. Unclear refund timeframe. Not a company I want to deal with again.