I am writing to express my deep frustration regarding the Danetti beds I ordered through my designer on September 22, 2022. Both beds have now broken, despite being used by myself—a petite, lightweight individual—and my 11-year-old son, who is equally light. It is clearly not a case of weight or misuse on our part. When I initially reached out to Danetti, I provided my address and photographs of the broken beds. Your team requested additional photos of the inside of the beds but still claimed they couldn’t locate the order. Interestingly, you had no trouble finding another Danetti order we placed for chairs, which only adds to my confusion and disappointment. Eventually, I was able to obtain the order number from my designer and shared it with Danetti. At that point, your team mentioned sending an independent engineer to verify the issue before taking any further action. While I was waiting for you to contact me to finalize a date, I discovered that instead of reaching out to me, your team contacted my designer first to verify the truth of the case. This was both unnecessary and disrespectful, given that I am the owner experiencing the issue. As of now, I am still waiting for a date for the engineer’s visit to assess whether the fault lies with the product or, as your process implies, with the owner. Meanwhile, my family and I are left dealing with the inconvenience and stress caused by faulty products. I am sorry if this message comes across as overly frustrated, but I have reason to be. I have a non-verbal autistic child who struggles with uneven surfaces and already has difficulty sleeping under the best of circumstances. These broken beds have added unnecessary distress to an already challenging situation. For context, we had Warren Evans beds for eight years before switching, and they were in perfect condition when we moved houses and decided to replace them. I deeply regret choosing Danetti for this purchase. This experience has been nothing short of exhausting, and I am appalled by the lack of efficiency and consideration in resolving this matter. Thank you, Danetti, for compounding my troubles rather than alleviating them. Rest assured, I will never purchase from Danetti again and will advise others to avoid your products as well.