I can see other customers are having the same issue as me so I wanted to share the ways that you can report the company. I am not allowed to include links so I have spaced out the addresses. The Furniture & Home Improvement Ombudsman: Please create a case here: https: // www.fhio. org /dispute Trading Standards: Please contact your local council Public Protection Partnership (via Bracknell Forest Council): https: //publicprotectionpartnership. org.uk /make-a-service-request/ If you purchased your items on Finance, please contact V12 on: 029 2046 8900 and they will raise a case. The company details are as follows: DPS DISTRIBUTION LIMITED T/A DANETTI, Company number 05087285, Octagon House Phoenix Business Park, John Nike Way, Bracknell, Berkshire, England, RG12 8TN. In brief I placed an order on 27th May for a sofa which has still not yet arrived (it has now been 6 months). I have constantly been given false information about the delay including that there is bad weather in the Middle East, the cargo ship has had issues and is delayed en route, that the sofa has arrived in the UK but is stuck at customs, however I found out the truth yesterday that the sofa has not yet left Turkey where it was manufactured. I would have cancelled my order months ago if I had been told the truth.