I have never experienced such appalling customer service from any company in my life. On September 22, 2022, I purchased two beds from Danetti. Both of these beds have broken, and given they were used by my 11-year-old son and me—both petite individuals—it’s evident this isn’t due to misuse on our part. When I contacted Danetti to address the issue, the experience has been nothing short of a nightmare: Order "Not Found": Initially, Danetti claimed they couldn’t locate my order, despite my sharing photos and details multiple times. I had to contact my designer to retrieve the order number and date. Even after providing this information, they contacted my designer to confirm the order rather than communicating directly with me about next steps. Delays and Runarounds: After much back and forth, Danetti stated they would send an engineer to inspect the beds before making a decision. However, no timeline or clarity was provided. Meanwhile, I escalated the issue on Trustpilot, prompting them to claim the matter would be addressed urgently. They assured me the escalation team would call on a specific date, but the call never happened. Instead, I received an email asking me to start the process over and upload the photos again. Dismissive Attitude: Every time I followed up, I was given inconsistent responses. On one call, I was told engineers would contact me directly but was also reminded—unnecessarily—that they are independent and Danetti cannot influence their decisions. This was already clear, yet it became a repeated talking point that felt like deflection rather than progress. Adding to my frustration is the fact that my son, who is severely disabled, has been forced to sleep on a sunken bed for weeks. This has caused significant discomfort for him as he struggles to cope with uneven surfaces. Despite explaining the urgency of the situation, Danetti has shown no real consideration or effort to resolve this matter promptly. Weeks have passed with no resolution, just an endless cycle of delays, miscommunication, and poor service. This experience has been unnecessarily stressful and utterly disappointing. I will never purchase from Danetti again and strongly advise others to avoid this company unless they want to exchange their money for frustration and stress.