My boots arrived quickly . I did expect to receive very new pair, which you could see was never tried on before, but my uggs were not stuffed with paper as usual and the branded paper in the box was all creased what makes me think that the pair has been ,maybe ,on the display or tried on by other customers. Anyways... I got such a great bargain , that I was pleased anyway , fits and looks great ! Thanks for quick service P.s : the heart necklace was a nice touch :) Would rate the service as very good, but giving only good because I like my things to be prestine.