I ordered a pair of boots online. They came damaged. Had sticky stuff in them and tried myself to get the mark out. Was unsuccessful. I went to the mill hill branch to see what they suggested and all the girls said there is nothing we can do apart from speak to manager Tom and see what she says. The next day I had an extremely stroppy voicemail saying there is nothing they can do they are one hundred and something pounds (which is totally irrelevant) and how I got them reduced in the sale! Faulty goods are faulty goods.. Whether they cost me a pound or 1,000. She then followed with I'll just have to refund you your money! I wanted the boots so I made another trip and got them. Feel very sad as I spend a lot of money in both your Stanmore and radlett store! Anyway I will remember for next time