Placed order for 2 pairs of boots on 21st Nov - paid for express delivery and received notification they would be delivered on 22nd. Nothing turned up and tracking said that they had been delayed. Various emails to customer services produced a response on Friday 24th that the carrier could not trace the order but that another delivery would be sent and be received on Monday 27th. Tuesday 28th November 4.30pm. still no delivery and no response from customer services. So.. they have the money and I have no boots - can't get a refund until I can send them back. Will not be buying from Daniel again.