Appalling customer service - my boots never arrived and were held in a Depot somewhere in Ireland. I had to investigate the matter myself and this involved ringing Daniel footwear at least five times before they could even give me some form of an answer as to where the boots were. Eventually on about the 8th phonecall (each phonecall was initiated by me bar One) one the staff admitted that at this stage it was likely they had gone missing and that they would wait a bit longer and then maybe send out a new pair tomorrow. Again this was not followed up with email as is standard practice so I rang the following evening (bear in mind this is two weeks since I placed the order) and I was told a new pair would be sent out. Again, no follow up email, no tracking number (yet) for the new package. I have been told there is a new package on the way so hopefully I will get this pair.