I have not received my order which I placed in the 12th December and desperate to resolve the issue prior to Christmas as this was my daughters Christmas present have e-mailed customer services numerous times only to receive very lame one liners from them with no attempt to assist me in replacing them in good time for Christmas or a refund. Where my Husband works is gated access with 24 hour security system and we have proof they have not been delivered and surely the delivery driver would take a signature for an expensive item and especially as I have paid a £5.99 delivery charge. I have called Customer services and the phone just rings, I finally spoken to Alex on the 23rd who was very pleasant but couldn't help and assured me he would ring me back, which never happened then I was unable to get anyone to pick the phone up after that. Then end result was after finishing work on Friday and expecting to have finished all my shopping was to have to do a 20 mile round trip into the nearest city in Saturday and spend another £130 plus fuel and parking to ensure that our daughter had her Christmas present. No doubt I will have to spend time and effort after Christmas battling to get my refund for an item I never received.