I ordered some VW Mellisa shoes for my Fiancee. My Fiancee had tried to use your service before and the wrong size hugs were sent and it took her months and many call to get a refund even though you had the boots. I decided to give you another chance and things never went smoothly. Like last time the buying and paying went very well but after you had my money it stopped. There was a mix up and the courier lost the shoes. I was left for a weekend not knowing for sure if I would get them and the thought of you giving a refund only brought up our last experience. So Monday came and you never called which I thought was poor and Tuesday afternoon I decided to call you. I was told a second pair would be sent and I will receive a tracking number via email. I did not. Very poor. So the next day I had to call again and was told the shoes were coming (and they did) but he was going home so never sent the email. The shoes are good from what I can see as there a gift and not been given yet and the price is good but the customer service from your courier to your staff needs a total overhaul.