Had a lot of trouble with your Couriers, City Link. Delivery guy saying he had tried to deliver and left a card, when he clearly had not done so. I was present at the property the whole time and no more than 10 feet from the front door!! On contacting City Link myself, the operator I spoke to actually admitted to me that the Driver must have been lying!! Strongly suggest that you change your Courier Company! Young man at Daniel sorted out a pair of shoes from my local Daniel store and had the original pair diverted back, so alls well that ends well! Shoes fitted perfectly and very comfortable. Many thanks. Jill C Manby