Wrong size sent. The box stated the correct size but the shoes inside were clearly labelled the next size up so clearly a previous return not checked by warehouse staff. Got a shirty reply from Daniel CS saying the correct order had been despatched and I should check the sizing guide!!! They did attach a free returns label as a "gesture of goodwill" rather than in recognition the error was theirs from the outset, not mine. I returned immediately but still waiting for notification of return (I have proof of posting) and refund and its over 10 days ago now that I returned them. I have asked for a refund of my original (expedited) postage costs in accordance with the Distance Selling Regulations and my statutory rights. The silence has been deafening. This is my first and last order with Daniel Footwear. Shambolic and unapologetic customer service is the reason I will never order from them again.