Complete disaster from start to finish Firstly they managed to print an incomplete delivery address. You'd think they would have fixed this after months of similar problems, but no. Secondly they sent an incorrect invoice for customs triggering additional import fees and delays. They added 10% onto the actual amount paid then added 20% UK VAT to arrive at their invoice figure. VAT for exports to the EU should be Zero since VAT is paid in the country of import. Thirdly customer service is terrible. Several of my emails have gone unanswered. Not the slightest hint of resolving the problem. I've sent them the link to the uk government website to guide them on customs invoicing since they didn't seem to be able to find it on their own. This has been without a doubt my most frustrating experience in 20 years of ordering online. Avoid like the plague.