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Anonymous
DO NOT BUY FROM HERE After sales service is shocking, purchased in total over £3000 worth of materials for a drive, originally some KS Kerbs out of the Barleystone book. Builder took in book (provided by Darlaston Builders Merchants) and specifically asked for this kerb, was then given a kerb from another supplier BRETT which is a different colour but did not become apparent until the KL kerbs and pavers were delivered and by this time the KS Kerbs were cemented around the drive over 400 of them!! When builder called on a number of occasions to ask why each time they ask for the same product out of the Barleystone catalogue whether it be KS/KL kerb a different stock / colour item is given. He was told adamently they only stock 1 KS and 1 KL kerb everytime and so they 100% the correct ones. It prevails that they do have 2 of each as they have 2 different suppliers, I would think the one supplier BRETT which is the KS kerbs they supplied me with INCORRECTLY when specifically requesting from the Barleystone catalogue is cheaper so they try and get rid of these. The tickets they send to the yard does not make a distinction either between the 2 so the yard staff just give out whatever they get their hands on BE CAREFUL. So now I have a drive which is a mismatch of colours and not once has the manager apologised for THEIR COMPANIES mistake or replied to the 2 emails I have sent over. THEY ARE A DISGRACE. As you can see from the reviews below this is not the first time this has happened and confirmed by the builder they try to sell inferior products - many large trades will not use them for this reason.
3 years ago
Read Darlaston Builders Merchants Reviews
Darlaston Builders Merchants has a 2.0 average rating from 15 reviews

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