Purchased a Sandhurst snuggler and sofa bed from the St Albans store. Was very impressed by the range and quality of sofas. The furniture was delivered on time and we were kept informed of progress up to the delivery day. Having looked at the furniture there were some faults that we were not very happy about - none of them were very major, but when you're paying nearly £3000 you want it just about right. I contacted Darlings and they quickly arranged for someone to visit and look at the problems. They quickly offered me a solution which I felt was very fair, and again kept me regularly informed right up to the point of everything being sorted out. As a final gesture of goodwill I was even sent a leather cleaning kit! Often when you buy things, and there is a problem with them, you face a real uphill struggle to reach a compromise. This was not the case with Darlings of Chelsea, who showed a very high degree of customer service and professionalism throughout. I am particularly grateful to Julie at Head Office for all her help. I would have no hesitation using Darlings again or recommending them to friends