In line with a number of recent negative reviews, my experience with DoC has been horrendous. The sofa delivered was damaged, the seats pop every time I sit on it, leaving huge gaps with zero back support, the filling is lumpy and uneven throughout and despite the technician seeing all of the above, I’ve been told there are no “manufacturing faults”. The technician is clearly not impartial and paid to agree with the sofa companies paying them. Furthermore he informed me that he’s provided a strict list, which mandates what can be deemed a “manufacturer fault”. Conveniently, despite agreeing there were multiple issues with the sofa, his hands were tied, as it wasn’t listed on his sheet (which is unscrupulous in itself !) Secondly, I’ve paid thousands for a sofa that I cannot use - therefore I believe that indicates fundamental design flaws and as defined by the consumer act, it’s clearly not “fit for purpose”. Despite what DoC believe, consumers are not stupid and it’s pretty obvious sofas should not have uneven lumps bulging from the sofa, also find it ridiculous to claim there’s no faults with a sofa I can’t sit on!!! Plumping did not solve the issue ! Thus far I’ve not received a response from DoC and want a full refund / free return on this poorly made sofa, in line with my rights under the consumer rights act. For anyone thinking of buying a sofa from them, please read the negative reviews - they’ve had many over the course of 2022-23. They clearly need to quality check their items before sending them to customers and are doing everything possible to fleece their customers.