Damaged sofa, missed deadlines, poor customer service - would avoid going forwards, and trust the negative reviews. Paid nearly £4k for a sofa guaranteed for Christmas, including paying extra for removable arms to ensure that delivery access was not an issue. Requested an ETA for delivery so that we can plan for Christmas, but couldn't get a concrete date, so stayed in London until the date they initially said - just got a notification in the week before saying they only had one slot available literally 2 days before the last working day before Christmas. When I asked Darlings of Chelsea to schedule an alternative date, the customer representative missed the deadline for requesting this in time to make a difference and then went on annual leave, so was left with no other option but to travel back to London whilst heavily pregnant. The day of delivery itself was also a total shambles - delivery person did not call in advance with a 20-minute heads-up as they promised, so interrupted a work call. They damaged the doorframe on delivery and ripped the sofa. When I raised a complaint, I was told this couldn't be resolved before Christmas (which is what had been guaranteed) because senior management/manufacturers etc. were now away for the festive season and had to wait 2 weeks. For some reason, they chose to still deliver with the arms on, despite paying for this to be removed. As a courtesy, I waited to see what the final proposal would be to remedy the huge inconvenience caused as a result of the multiple failings from Darlings of Chelsea. I still haven't been given a clear timeline as to when the sofa will be repaired but expecting this won't be at least until end of January - which is extremely stressful given at I am at the end of my third trimester of pregnancy, even though Xmas delivery was guaranteed, and a request to get a handyman in to fix the damage (as if I would trust any further contractors they use). After waiting for 2 weeks, the goodwill gesture is some flowers and £178 - highly insulting given the sheer inconvenience caused and breach of contract. Would not recommend Darlings of Chelsea to anyone going forwards and will be picking this up under a formal complaints policy with the Furniture Ombudsman and my credit card provider.