We spent a long time looking at sofas and were adviced by the salesman that we could pick a sofa we liked and a material from a different manufacturer - which we duly did. We then found out 6 weeks later that the sofa manufacturer would not make the sofa with someone elses material. Surely this was something we should have been told before ordering? We then had to go through a lengthy process of receiving samples to pick a new material. When we did Darlings had the cheek of trying to charge us the full retail price for the new material choice which was hundreds of pounds more expensive than our original material choice (which, incidentally, we still preferred). After a few choice words they agreed to honour the original price and our new order was placed. The hassle and delay could have been avoided by knowing their suppliers better. We should never have been persuaded to order separate material and sofa manufacturers. The sofa was finally delivered (good delivery company) but the sofa was much, much firmer than the sample we sat on in the showroom. I was informed that it would soften after a month. Im half way into that and it's as rock hard as it was when it arrived, so Im skeptical about this. It very much feels like we have a different level of firmness in the sofa that was delivered than the one we tried out. One of the reasons we chose the sofa was because it was comfortable. The one we have delivered is not. We were never informed that it might come out harder or that it would take a month to soften (which I dont think is actually goign to happen anyway). All in all a fairly dissapointing experience. In part they did try to rectify the situation but I really think they could have done more and trying to charge me £hundreds for their error was the last straw!