To be perfectly honest I found the customer contact really off putting. The lady in the shop who served us really was unfriendly although knowledgeable about the product we bought. Id asked also if there was going to be January sale discounts ( we went in on Black Friday weekend) I would have bought more as it was a modular piece ( the Alice I believe ) she told us there definitely wouldn't be any further discounts however only four weeks later the price went down further! The delivery team who delivered the item were beyond rude and very unhelpful our house is being renovated and they moaned about everything possible even telling me I was lucky that they could have refused to deliver it!!!1 bit much for a 5k sofa!!!!! its a shame as the products in the shop are fantastic quality and my sofa came within the allotted time.