months into my I never autorenew, I always shop around but when I rang them to cancel, they said they could beat the quote I'd received so for the first time ever, I stayed with them. 3 months later they asked for £48, which was for a claim THEY processed 8 months earlier, which should have updated in 24 hours! Then apparently they hadn't changed my address, despite a courtesy car being delivered to my new address and me passing Data protection when I rang up twice, and wanted (yes you guessed it) £90. So that 'cheap' renewal quote wasn't cheap. Yes I went elsewhere but I had 7 days to do it and we know that doesn't get you the most effective quote so I lost out again. Very poor service