After reaching out to support a few times, I'm happy to say the issue has been resolved. I was initially concerned about unexpected charges and how quickly my credits were being used. However, after contacting customer support, they thoroughly explained everything and clarified some misunderstandings on my part. It turned out that membership renews automatically monthly, which I did not cancel as per policy. I was pleasantly surprised by their prompt and helpful responses. I'm grateful for their clear communication and willingness to resolve the situation. While I was frustrated at first, I'm now satisfied with how everything was handled, and I feel more confident using their service moving forward.