Worst so called customer service we have ever seen. Lied to by staff members. Happy to advise whilst travelling around Australia we are spreading the word and sharing our horrendous experience with all. So far you have lost out on 2 new caravan deals so far. Just bought a new car and maybe you could learn about customer service from them as it is seriously lacking in all areas with your company. Managed to get the warranty work completed interstate and the manufacturer was not aware of any issues when we were told that your company was awaiting approval. Hard to get approval when they have not been told. Just another fail. Always good to have staff members fight in front of customers. You must be very proud of your sales staff and because of him would never use your company again. Would love to put zero stars however it will not allow it. When management advised of poor sales staff (staff arguing in front of customers) was swept under the carpet and shoulders shrugged. Even when they were told that the staff member was not to contact me and we would be dealing with someone else he continued. Happy to keep spreading the word.
3 years ago
Dave Benson Caravans has a
4.5
average rating
from
203
reviews
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