Standards have dropped. There was a time when you could expect every purchase to be of the highest standard but in recent years bare root have gotten smaller, spindly canes with immature roots, potted Roses arrive damaged during packaging, damaged by cane boreing sawfly causing reduction in plants overall health and vigour. When you get in touch which they state on your website you should when something is wrong they wriggle out of any responsibility and you will have to fight to get them to honor their promise to honor their five year guarantee. They completely ignore the consumers Rights act. I will never order directly from David Austin Roses again and will instead view the Roses stocked at the local garden centers at least you can see the overall health of the plant you are buying.