My experience with DL in Colchester has been appalling and I urge anyone contemplating their membership to consider other options, especially in such a competitive market. I have been a member for 2+ years and have been doing PT sessions for 6+ months paying for the days as and when I wanted to. I was encouraged to sign up for reoccurring sessions due to them being marginally cheaper and as you can imagine signing up for this via the app can be done in seconds by clicking a couple of buttons.... cancelling them on the other hand. Firstly, you can't truly cancel the sessions via the app. All they do is convert the (already paid for) sessions into vouchers which have a short expiry date. I phoned the branch and stated that I simply could not get into the gym to cancel them however they would not allow me to cancel over the phone, they said it was impossible. During this time I am still getting billed for sessions I will never be able to attend. I reached out directly to a member of staff who has repeatedly assured me that the manager is aware and is going to cancel it yet here I am, a month later and still having PT sessions get booked with the only saving grace being my credit card on their system has expired so presumably they're not going to be able to continue with this incompetence as they've taking £200+ from me now despite my pleas to stop the reoccurring sessions. Mason - my understanding is you are the manager and you are aware of this situation. I'd be more than happy to talk to you directly about this but ultimately I just want someone with an ounce of common sense to press a button on a keyboard to fix this problem.