You sent me an old corroded ion battery! It’s impossible to speak to anyone in customer care based in n their website. they do not support /nor provide a phone number! 9/24 WELL apparently the email website for customer care is false and receive an unknow email domain !Sorry, we were unable to deliver your message to the following address. SEE BELOW - you CANNOT FILE A CUSTOMER ISSUE ON THE WEBSITE BECAUSE IT BOUNCES BETWEEN TO FEILDS ! FAKE WEBSITE OR COMPANY ?? : Unable to deliver message after multiple retries, giving up. ---------- Forwarded message ---------- Subject: I received an old corroded battery for replacement !! Date: September 22, 2023 at 5:37:52 PM EDT To: customerservice@davincivaporizer.com To whom this may concern, I purchased a new battery from your website and received an old corroded lithium battery from your shipping department. Please see photo and send another asap thank you