Awful experience. I will never purchase a vape pen from this company again. The order was placed November 3. Finally, today (November 21), the tracking information shows that the device "shipped from fulfillment gateway". Getting responses from customer service about status was extremely slow and as of today, Tuesday, November 21, I have not received a response to my follow up inquiry over the weekend. There is no phone number to reach a live agent. Horrible customer experience. I don't care about new regulations and shipping challenges. DaVinci needs to streamline the process and ship the product much faster than 2 weeks. There is no reasonable excuse for a product to ship more than 2 weeks after the order was placed. Ridiculous!