I’ve bought two different units from you guys and it’s gotten progressively worst with you guys. I do t know if there’s been new management or something but it’s not the same quality. Customer service has gone down hill, it takes about a month for a response. I literally have been waiting for over 4 months for service on a device I bought and your “ company “ is in my state and a short drive away but you don’t answer your phones, and takes for ever by email. In the end, you just sent me a new device, and you could have done that from get go, especially since the unit was only a few mo the old and had problems with it from the beginning. After this with my artiq, I’ll never buy from you again. I have bought a IQ2 and a Micro as well, before the artic and from that point forward, your company has gone downhill.