The most atrocious level of incompetence that I have ever experienced. I will NEVER EVER use this pathetic excuse of a courier company again! I was supposed to have a package collected, but I needed to know what time it would arrive to ensure that I was home in time because unlike this company I actually care about my job. The idiots were unable to tell me as to when they would be arriving but assured me they would get their collections department to phone me within 10 mins ... FOUR hours later I had not heard from them so I phone them for the third time. After being on hold for a pathetically long time, I got through to someone whose only apparent qualification is being able to answer a phone, eventually after pulling a few teeth this bright spark assured me that she would get the courier to call me when he is on his way, to ensure that I was there on time.... Needless to say the driver upholds the company values of sheer incompetence and did not call as instructed, luckily my uncle was home and was able to hand him the package only to be told "That is not what I am here to collect???????" How on planet earth does this idiot know what I am sending to CT to be able to tell my uncle that the package is incorrect? This moron proceeded to leave without my package? I have since then called these idiot again and what do you know, I still have no answers and like an idiot I am still waiting for someone to get back to me. The best part is that not only do they have no idea how to actually do their job, you cannot even attempt to complain to a manager because guess what... not even their managers answer their phones. Please spare yourself and DO NOT USE THIS pathetic "courier" company because the only thing that they are exemplary at is wasting your time and money.