I took a parcel for delivery on 30 December 2020. I was assured that if I brought it the next day (I wanted to add one more thing to it) it would still get to its destination on 1 January. On Monday 4 January in the late afternoon I called as the parcel had still not been delivered despite the fact that I had paid an overnight courier fee. I was told that the destination was only services on a Tuesday but that my package would be prioritised and that it would be delivered early on Tuesday! On Tuesday at 15h00 I tried calling a myriad of people (after spending at least an hour on the phone) who promised to return my calls but then did not do so. The number of the senior manager in Johannesburg was also not answered. My parcel has still not been delivered. Never ever use this service!!!! The one start rating is WAY too high.