So far this has been the worst courier experience I have ever had in South Africa. Item was shipped on the 7th of January 2021. Scheduled to be delivered between Friday 8th and Monday 11th of January 2021. When I called them on the 11th they did not know where the parcel was and couldn't help me. Promised to get back to me....no one got back to me. Same thing Tuesday. Again no one came back to me. On Wednesday they said the package was on a truck that arrived in Cape Town on Sunday the 10th....but that there was no record after that. Again promises to investigate but nothing happened. On Thursday promised it would be delivered Thursday or Friday but again no change on the tracking and no follow up and guess what no package. The most fun was calling them and being on hold until im 2nd in line only to have them drop the call. Everytime wasting my own time and money following up with them. Its disgracefully that a company can be so utterly incompetent and provide pathetic service. DO NOT USE THEM EVER!!!!!