why is there no option to not even give a company no stars, that should be an option. or even minus starts. absolutely appalled by their service. they lie, blaming the sender for wrong information although the invoice that was given with the parcel has the correct address. Their website does not work, you cannot try and rectify the address on the link they sms you, and they dont pick up their phones. how is it possible that most of your customers has the same complaint and you dont even try doing anything to rectify your mistake. you just have absolutely no interest at all. then your "customer service" has the audacity to lie and say that the parcel is with the wrong driver, and you get an sms the next day that the same driver from yesterday will be delivering, what BS dont bother using this INCOMPETENT company there are much better courier services out there. i get parcel delivered to me on a weekly basis NEVER EVER have i experienced such pathetic service.