Parcel from UK arrived 17th Dec,showed it was held at customs,on 9th Jan showed a problem???Had my email and cell number.Eventually filled in documents on 11th Jan,after numerous emails.The sender called at least 3 times from.the UK was told I was sent an email???Instead of Gmail,they typed in gmial,no wonder it was not received by me.Email said the parcel after 7 days of arriving would be sent to a warehouse and I could be charged R5000.I have told the sender to tell the company in the UK do not use Dawn wing,your service is shocking to say the least.Today I paid the duties ,who knows when I will receive a parcel that was supposed to be delivered by 23rd Dec.The first email I received by yourselves was on 9th Jan by then parcel had been in SA for 23 days. Patheticto say the least.If you go out if business you will only have yourselves to blame.Actually don't,deserve even half a star.