I’m giving a 1 star, as I cannot give no star. I have been very dissapointed with the service received from customs department of Dawn Wing. After Numerous emails being sent to 5 different people, my Aunt’s address Still has not been corrected on the customs generated invoice. The invoice generated by customs department of Dean Wing does not have the correct items on, despite telling them more than3 times. Everytime it takes more than a week to reply to us. My box from the UK to SA still has not been released, after 6 weeks!! Missing my mother’s birthday with presents in it. It is so difficult dealing with people in SA being so unhelpful and not doing their job properly, no wonder I decided to leave the country. All our emails are blankly ingnored. All they have to do, is correct the items on the invoice (after we have sent all invoices and generated ones) and the address, then my aunt can pay and you can deliver the box, but this is not being done!!! Absolutely shocking service from Dawn Wing and I will never use you in my life again!