Impossible to get hold of, they make up delivery statuses... If you're lucky enough to receive parcel one day, do not expect it to be in tact. This is based on repeated experiences. Everyone complains about DW, but companies keep using them? They must be giving great rates. It's a scam, though. I see some big companies have seen the light and stopped using them, now they are preying on smaller businesses, probably luring them in with good rates. If you are a company selling online, you should know, people will stop buying from you if you use DW. It's better to pay the higher rate ffor Fedex or Courier Guy or some other.