I phoned Dawn Wing Kempton Park on Thursday 1 October 2020 and spoke to Julia Broodryk. I told her I need to Book a Collection for Friday 2 October 2020 Johannesburg to George, it MUST BE there on Saturday 3 October 2020, I asked her will it be possible and she assured me YES it will be. She forward me the Quote I paid it and send back Proof of Payment immediately. She send me this Email "Collection booked Collection ref: JNB25623235 " I send her this Mail " HC HEAT EXCHANGE Closes at 12h00 on Fridays PLEASE remember that my Driver will Collect the Parcel on Saturday 03 October 2020 at the Dawn Wing Depo in George" she told me no worries it will be collected Friday before 12h00 and be in George Saturday Morning ready for us to collect. Friday at 11h33 I mailed her to ask have the Parcel been collected and she responded with "Not as Yet driver is on his way" FRIDAY AFTERNOON AT 16H00 she Mails me "Kindly note the courier was late to the collection address apologies is there anyway we would be able to collect from there house address ?" HOW CAN SHE MAIL ON A FRIDAY AFTERNOON AT 16H00 TO TELL ME THAT WHY WASN'T I PHONED JUST PASS 12H00 TO SAY THEY MISSED THE COLLECTION TIME ISN'T THERE ANOTHER PLAN WE CAN MAKE BUT NO SHE WAITS TILL 16H00 TO MAIL ME, AT 16H00 I ALREADY LEFT THE OFFICE. All my contact Details are attached to my Emails. I previously worked at a Courier Company and it you miss a collection time YOU PHONE THE CLIENT AND TELL THEM!!! So now my Guys had to stay another night in Mosselbay due to Julia not doing her work Properly. LUCKILY I saw Saturday Morning the Email other wise My Guys would of Driven 100kilos back and forth to fetch the Parcel that was never collected!!! My Guys was suppose to be back Friday but due to not being able to get the Part to George on Friday they had to sleep over another night at now it was unnecessary!!! This is extremely unprofessional of Julia. All she had to say this morning is " Kindly forward me the banking details for the refund " not even a decent apology or explanation as to why I wasn't phoned in time!!!