They used to do ok and I understand everyone is struggling with orders because of the holidays and covid but they claim 2-5 business days to ship well it took 9 for them to ship and then the tracking number they provided me didn't move for over a week; it still says pre-shipment meaning they haven't actually shipped it they just created the label meaning it's closer to 16 days total and still nothing has moved. I am beginning to doubt it will actually arrive. To top that off they basically shut down orders for 2 weeks at the start of the month for some special edition limited product so you would assume they did that to get through their order back-log but nope. They never respond to emails, there is no way to contact them otherwise. They have a reputation for being kind of jerks in their marketing so I guess I shouldn't be surprised.