Ordered Pixel 4a instead of Pixel 4a 5G not realizing they are different sizes. Asked dbrand to do an exchange. They said sure but I needed to send them a picture of all 6 sides of the case to show its in perfect shape, as well as send pictures of the package that I'm shipping it to them with tracking number. So after promptly sending them all EIGHT pictures they wanted and shipping the package, I notify them. They respond letting me know they've accidentally processed a refund for me instead and that I'll have to reorder the case that I want. There was no consideration for my time or the $20 it cost me to ship this package back to them. 0/10 experience. They also seemed completely unphased and offered no assistance when I complained about how this situation was handled. DON'T BUY DBRAND PRODUCTS.