Service was immediate! I was considering buying the black PS5 plates, but decided to save buying them for a later date when I had more money to spend. However, somehow, somewhere, a goblin must've gotten on my computer and placed the order for what I had in my cart. And not only was the order accidental, but somehow, TWO plates had found their way into my cart (probably from refreshing the pages), resulting in an over $100 charge when I wasn't even financially ready for the $50 charge of a single plate! In a panic, I sent an email requesting a cancelation, and I received a reply confirming the cancelation and ensuring me that a refund was on its way almost immediately! I was fully prepared to stress about $100 being sapped from my already barren bank account all day while waiting for a reply, but the near instant response has spared me a day of financially induced panic attacks and anxiety. Excellent service, and with such great service, I am confident that when I win the lottery and decide to treat myself by splurging on some black PS5 plates, I'll receive a good quality product.