Unprofessional and Disrespectful Customer Service Experience I recently had a very disappointing experience with dbrand.com's customer service. After encountering an issue with one of their products, I reached out to their support team for assistance. However, instead of addressing my concerns professionally and respectfully, the representative (or "robot," as they referred to themselves) was incredibly rude and unhelpful. In one of their responses, the representative wrote: "Anyway, you crumpled the skin into oblivion making it impossible to verify the claim of poor quality. Since we don't send out any products of poor quality, it stands to reason that you very clearly just f*cked up the installation, got frustrated, and then tore the skin off without a care." This language was not only offensive, but it also made false assumptions about my situation. Moreover, it seemed as if the company had no regard for German consumer protection laws. Instead of trying to find a fair solution, they chose to dismiss my concerns and insinuate that I was responsible for the poor quality of the product. I have the entire email exchange as evidence to substantiate my claims and can prove that this is exactly how the situation unfolded. Overall, my experience with dbrand.com has left me feeling disrespected and unsatisfied. I would caution potential customers to be aware of the company's unprofessional behavior and consider alternative options before making a purchase.