I bought items that did not arrive on time. I was refused cancelation but told to return the items. The items arrived late and in bad state. I returned them on the 5th of Oct 2020. They took my money on the 5th of Sept 2020. They have not refunded and they owe me just under 500 pounds. They have emailed to state they owe me the money and lied on many occasions saying the money will be returned. Their latest lie is that my money is with a banking mistake and I have still not got the money back. Please please do not buy with this awful company. They do not refund items and clothes. They have had my hard earned money now for two months during lockdown. I feel stupid for having bought online clothes. I am desperate for the money as I have three kids. I will have to take legal action but it has been really upsetting.