The nightmare continues! It took me 1 month to return an online order of clothes back to Sandro because of their incompetence. It has now taken almost a further month to receive a refund for the returned items into my account. And still there's no sign of the money! Absolutely disgraceful company, flagrantly in breach of consumer protection regulations in the UK, France and across the EU. It seems I will have no option but to instigate a Chargeback for fraud via Visa and send a pre-court action letter. All for a simple online clothes order!
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