Everyone, please file a chargeback dispute on your Sandro order with your credit card/bank! It's super easy and quick to do on your bank site (just provide with your return tracking no if you have it), and you'll get your refund within a day. As a bonus, Sandro will be charged a hefty chargeback fee with the bank. I had the same experience with everyone here about not getting refunded for my December 2021 return. After four months of frustration and trying to deal with their atrocious customer service (got hung up several times when I tried to call, website messages went unanswered), I finally filed a chargeback dispute via AMEX and got refunded within the same day. It was a super easy process. I highly recommend filing a chargeback on the Sandro order, which you can do easily do through your bank/CC online portal. Hope everyone who had a difficult time with Sandro utilize the consumer protection benefit from your bank, which almost all the financial institutions have.