Their customer service is an absolute joke. I order items from reputable clothing brands and online retailers often (more than I should), and this has got to be the worst customer service I have ever experienced. First, my item never arrived even though it showed 'delivered'. I reached out via email in October to let them know I never received it, and never heard back. I then followed up with a phone call and was told they were looking into it with FedEx and would follow-up. Never heard back. I followed up again in December and spoke to someone that said their was an open case with FedEx and if they didn't hear back from FedEx they would refund me and reach out within 24 hours. Never heard back. Called again in January (for anyone counting it's now been 4 months!), and they put me on hold for 20 minutes only to come back on and say they were contacting FedEx again and would be in touch within 48 hours...I think we can all guess what will happen next...no response. DO BETTER.