I regret to say that my recent experience with the Sandro brand was less than satisfactory. I had high hopes, having invested time and effort into researching the brand and selecting a gift for my boyfriend's birthday. Unfortunately, the reality fell short of my expectations. Upon receiving the product, a belt, I was disappointed to find it in poor condition. The stitches were frayed, which was unexpected given the reputation I had heard of the brand. This was not a product I expected to find in such a state, considering my intention was to avoid low-quality items typically found in budget stores like Primark. Subsequently, I made the effort to return the product to the physical store. However, my experience there only added to my disappointment. Not only did I receive no apologies for the defective product, but the shop assistant's attitude was discourteous and unhelpful. Furthermore, there was a language barrier, as the assistant seemed unable to communicate effectively in either English or Dutch. This entire experience not only marred the occasion of my boyfriend's birthday but also wasted my time and resources. It's evident that there is a significant gap in the training of Sandro's employees in terms of customer service. As a result, I am deeply disappointed and reluctant to patronize this brand in the future.