The customer service is appalling The customer service is appalling! They are arrogant and fail to realise that the customer pays them! I bought a dress online and they sent it with security tag still attached. Their proposed solution was I send it back, wait for a refund and buy it again or take it to the store in London (130 miles away from me)…. Which was an infringement on my time, and there was a 10% voucher offered off my next purchase, as a sorry! If they think I’m spending anymore money Sandro, their arrogance knows no bounds. DREADFUL customer service! There wasn’t even an apology for THEIR error. (Although I did manage to saw the security tag off with a kitchen knife, incase anyone fancies a 100% discount in store…) VILE company.