I will never shop at Sandro again. I placed an online order and paid an extra €6 for express delivery, which according to your website guarantees delivery within 1 to 2 days. However, I received an email stating that the order will arrive in 4 to 5 days. I called customer service and was told that the order preparation takes 24 to 48 hours, and only after that the shipping process begins, which takes another 2 days. So why does your website advertise delivery in 1 to 2 days if that only refers to the shipping time and not the full process? I feel misled. It’s unacceptable for a luxury brand to offer such a misleading and non-transparent service. This has been the worst online shopping experience I've ever had.