I ordered the item (an electric fire) it arrived at 6pm on Christmas Eve and the box was crushed in certain places and was covered in soot of some sort. no-one was around at Deals4u to deal with my concern when upon opening I found the item to be damaged and unusable. Deals4u told me this item came from the manufacturer when I chased for a delivery date they then shipped it out. They clearly do with no quality checks taking place at all. I was immediately suspicious when I saw the parcel but the delivery guy was in a hurry being Christmas eve. I could not contact Deals4u until after the Christmas period and therefore had no fire or explanation. In fairness they collected the item on the prescribed date in the New Year and processed the refund efficiently but I wont buy anything from them again despite the keen prices because I couldnt trust the state the products arrive in.